This Privacy Policy governs the use of personal data collected by PropQuest Solutions Ltd (“PropQuest”, “we”, “our”, or “us”) through our website www.
PropQuest Solutions Ltd is a company registered in England and Wales, with company number 16510446, and having its registered office at 27 Old Gloucester Street, London, WC1N 3AX.
1. Introduction
At PropQuest Solutions Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you interact with our website and services. We are not in the business of selling, renting or trading your data with third parties for marketing purposes.
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing and using our website and services, you confirm that you have read and accepted the terms of this policy.
If you have any questions or concerns, please contact us at info@propquestsolutions.co.
2. Data We Collect
We may collect and process the following types of personal data:
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Information you provide directly:
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Name, address, phone number, email address
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Identification details (e.g. date of birth, documents for verification)
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Financial details (e.g. bank account information)
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Company-related information (if applicable)
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Automatically collected data:
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IP address, browser type, device data, usage patterns
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Cookies and analytics (see our Cookies Policy)
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Third-party data:
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Credit reference agencies, fraud prevention agencies, public databases
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Agents or representatives who act on your behalf
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3. How We Use Your Data
We use your personal data for the following purposes:
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To provide and manage access to our website and services
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To assess suitability for property investment opportunities
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To carry out identity and creditworthiness checks
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To communicate with you regarding listings, opportunities, and updates
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To meet legal and regulatory requirements (AML, KYC, FCA compliance, etc.)
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For marketing (with your consent)
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For internal research, analytics and service improvement
4. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
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Performance of a contract – e.g. to facilitate property deal introductions
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Consent – for optional marketing communications
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Legal obligation – compliance with financial regulations
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Legitimate interests – such as fraud prevention, business operations
5. Data Retention
We retain your personal data for no longer than necessary, generally:
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Up to six years after the end of the business relationship for regulatory compliance
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Longer if required for ongoing disputes or legal obligations
6. Sharing Your Data
We may share your personal data with:
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Credit reference and fraud prevention agencies
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Service providers (e.g. identity verification, IT support)
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Financial institutions for transaction processing
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Legal and regulatory bodies if required
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Other users of the platform (when matching investors and deal providers)
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Third parties you authorise or request us to contact on your behalf
Any third party processing your data on our behalf will be contractually bound to do so securely and in accordance with UK GDPR.
7. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK IDTA, to protect your data in compliance with UK data protection law.
8. Your Rights
Under data protection law, you have the right to:
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Access your personal data
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Rectify inaccurate or incomplete data
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Erase your data (subject to legal obligations)
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Restrict or object to certain processing
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Data portability
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Withdraw consent at any time (for marketing, etc.)
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Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, contact us at:
info@propquestsolutions.co.
Or write to:
Data Protection Officer
PropQuest Solutions Ltd
27 Old Gloucester Street
London, WC1N 3AX
You can also contact the ICO at:
0303 123 1113
https://ico.org.uk/concerns/
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
9. Security of Your Data
We use technical and organisational measures to secure your data, including:
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Secure servers and encrypted communication
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Access controls and authentication
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Staff training and confidentiality agreements
Despite our efforts, data transmission over the internet is never 100% secure. You are responsible for keeping your login credentials confidential and notifying us of any suspected breaches.
10. Cookies
We use cookies and similar technologies to enhance your user experience and to collect information for analytics and marketing. You can control cookie settings via your browser. See our Cookies Policy for more details.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will post the new version on this page and update the effective date. Continued use of our site and services after any changes confirms your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
info@propquestsolutions.co.
+4402034429184
PropQuest Solutions Ltd
27 Old Gloucester Street, London, WC1N 3AX
Company Registration Number: 16510446